The best products, the lowest prices and the fastest service!
All Orders are Drop Shipped
Flat Rate Shipping charge $12.95 on orders up to $150. All Product Orders over $150 have FREE Shipping.We process orders the same day we receive them. Orders are shipped via FedEx Ground, so you will usually receive your order within 3 business days.
We do not offer expedited or rush shipping. Our experience has taught
us that keeping our methods and choices simple, allows us to keep our
prices low while providing the best products to our loyal customers.
Return Goods Policy
We at GoldenAgeMedical do
our best to assure that all our customers are happy with the products they
receive. Occasionally, a customer may need to make a return. If the product is
defective, the product shipped was not the product ordered or if
GoldenAgeMedical was in any way in error, GoldenAgeMedical will refund the
customer or replace the product with the correct/non-defective product. If the
customer made the error the customer will be credited according to the
following fee schedule. In all cases the following policies apply. In the case
of customer error, GoldenAgeMedical will do its best to work with the customer
to alleviate any losses the customer may incur. (For example, offering a
discount on a future order. We really do want our customers to be happy).
Authorization
All returns
must be authorized by GoldenAgeMedical prior to receipt. Product must be returned within 80 day of
purchase. Authorizations are valid for
21 days. Return goods authorizations
(RGAs) may be arranged by contacting Customer Service at 888-494-8666 or admin@goldenagemedical.com.
Unauthorized returns will result in no credit being issued to customer.
Return Procedure
After receiving an RGA please include shipping paperwork in the package
and ship back to the address provided.
Return Policy
Non-defective
products may be returned, provided customer has obtained prior authorization,
if such products are in salable condition and suitable for restocking. Freight and restocking will apply as noted
in the Restocking Fee Scheduled listed below.
Product must be returned within 80 days of receipt.
Products Shipped in Error by GoldenAgeMedical
Customer must
notify GoldenAgeMedical of any shipping errors or disputes within two (2)
business days of receipt. Products
shipped in error by GoldenAgeMedical are freely returnable for full credit,
provided that such returns are made within thirty (30) days of receipt.
Defective product
Defective
product, properly noted damaged product and returns that are the result of a
GoldenAgeMedical error may be returned at GoldenAgeMedical’s expense and for a
full credit, subject to the other provisions of this policy.
Restocking Fee Schedule
Return from
Date of Invoice
Re-stocking fee Percentage
0 – 30 Days 5% / $25 minimum + Freight
31 – 60 Days 10%
/ $25 minimum + Freight
61 – 80 Days
20% / $25 minimum + Freight
Greater than 80
days not returnable unless expressly approved prior to receipt
Unfortunately,
the following conditions will not be considered for return.
• Products
purchased more than 80 days prior to return request.
• Products
considered hazardous materials.
• Special or
custom products made to customer specifications or sold as non-returnable.
• Products
returned in altered or damaged packaging, or in packaging other than original
packaging.
• Refrigerated
items.
• Packs broken,
breached or damaged.
• Items in
unsalable units of measure where product cannot be resold.
• Returns prohibited
by state law*.
• Products with
less than 6 months shelf life remaining based on expiration dates.
• Third party
vendor products that require a vendor return authorization are subject to the
vendor’s return policy and applicable fees.
• Issuance of an
RGA number does not guarantee credit.
Credit issuance is dependent on confirmed receipt/review of returned
products and is subject to the other terms of this policy.
*Each state has individual Pharmacy
laws, all returns are subject to approval of Medline Regulatory Affairs.
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